Who we are & what this policy covers

This policy explains how we handle your personal information when you use our website, download our digital products (e.g., guides, checklists, templates), or engage our admin-support services (e.g., document organisation, timeline mapping, portal walk-throughs).
Contact: team@lamdamigration.solutions

We operate in Australia and the Philippines. We comply with the Privacy Act 1988 (Cth) (Australia) and take into account the Data Privacy Act of 2012 (Philippines) where relevant.

The information we collect

• Identity & contact: name, email, phone, country/city.

• Service info: your goals, timing, notes you choose to share, file names/metadata, and other details needed to deliver admin support.

• Payment & transaction: amount, date, and method (processed by third-party providers; we don’t store full card details).

• Website/technical: IP address, device/browser type, pages viewed, and basic analytics/cookies.

• Marketing preferences: your opt-in/opt-out choices.

You choose what to share. Please avoid uploading unnecessary sensitive information. If you share sensitive data, you consent to us holding it solely to deliver the services you asked for.

How we collect it

• Directly from you (forms, email, chat, calls, uploads).

• Automatically from your device (cookies/analytics).

• From third-party tools you connect or use to send us files (e.g., cloud storage, form tools).

Why we use it (our purposes)

• To provide digital products and admin-support services you request.

• To set up your folders, trackers, timelines, and handovers.

• To communicate about your engagement, invoices, and support.

• To operate, secure, and improve our website and services.

• With your consent, to send updates or resources (you can unsubscribe anytime).

• To comply with legal, tax, and accounting obligations.

Legal bases we rely on

• Australia: compliance with the Privacy Act 1988 (Cth) and Australian Consumer Law (as applicable).

• Philippines: your consent; performance of our services at your request; and legitimate interests (e.g., security, analytics), balanced with your rights.

Cookies & analytics

We use essential cookies and basic analytics to keep the site working and understand usage. You can manage cookies in your browser. Blocking some cookies may affect site features.

Sharing your information

We share information only as needed to run our business:

• Service providers (e.g., cloud storage, email, payments, form tools, analytics).

• Professional advisers (legal, accounting) where necessary.

• If required by law (court/authority requests).
  We don’t sell your data. Some providers may be located overseas; we take reasonable steps so they handle data appropriately.

Data storage & security

We use reputable cloud services and reasonable technical/organisational measures to protect your data. No method is 100% secure; please keep your own devices and passwords safe.

How long we keep data

We keep personal information only as long as needed for the purposes above, plus any period required by law or to resolve disputes. Then we delete or de-identify it.

Your choices & rights

• Access & correction: email team@lamdamigration.solutions to access or correct your information.

• Marketing: unsubscribe from emails anytime or email us to opt out.

• Privacy rights:

  • Australia: you can complain to the Office of the Australian Information Commissioner (OAIC) if unresolved.

  • Philippines: you can complain to the National Privacy Commission (NPC) if unresolved.

Children

Our services are for adults. If you are under 18, please obtain parent/guardian consent.

Third-party links

Our site may link to other websites or tools. Their privacy practices are their own—please review their policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website. Continued use means you accept the updated policy.

Contact us

Questions, access/correction requests, or complaints: team@lamdamigration.solutions
We’ll respond as promptly as we can and aim to resolve any issues directly with you.